Support center

Good food questions welcome.

Find a quick answer below, or send our team a note. We usually reply within two business days.

How do I create or sign in to my account?

Open Stoveside and choose Sign in or Register. You can use your email or phone number. Account creation is for adults aged 18 and older and requires acceptance of our Terms of Use and Privacy Policy.

How do I change my profile?

Open Me, choose Edit profile, and update your name, photo, city, or bio. Changes appear on your profile as soon as they are saved.

How do tokens and purchases work?

Tokens are digital credits used for eligible premium recipes and one-to-one sessions. Select a token pack in the app, review the displayed price, and confirm the purchase through Apple or Google. Completed purchases appear in your transaction history.

I made a purchase but my balance has not changed.

Keep the app open for a moment while the store confirms the transaction. Check Me > Orders & tokens. If the balance still has not updated, contact support with your account email, purchase date, and store receipt number. Never send your password.

How do I report or block someone?

Use the report option on the relevant recipe, comment, profile, message, or session. You can block an account from its profile. Our moderation team reviews reports against the Community Guidelines.

How do I delete my account?

Go to Settings & safety > Delete account and follow the verification steps. Account deletion is permanent. Some records may be retained where required by law or to resolve disputes.